Terms & Conditions

Welcome to Green Agrow.

These Terms & Conditions explain the rules and conditions that apply when you visit, browse, or purchase products through the Green Agrow website.

By accessing or using our website, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. About Green Agrow

Green Agrow provides customers with access to a range of natural, traditionally sourced and organic food and agricultural products through its online platform.

Our brand is built around natural farming, responsible sourcing, authenticity and reliability.

Product descriptions, images and other information available on our website are provided to help customers make informed purchasing decisions.

2. Use of Our Website

You agree to use the Green Agrow website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity.
• Attempting to gain unauthorized access to our website or systems.
• Copy, reproduce or misuse our website content without permission.
• Interfere with the security or operation of the website.
• Providing false or misleading information while placing an order.

We reserve the right to restrict or terminate access where we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website is accurate.

However, minor variations may occur in:

• Product appearance
• Colour
• Packaging
• Weight
• Texture
• Batch characteristics

Natural and traditionally produced products may naturally vary from batch to batch.

Product images are provided for representation purposes and may not always exactly reflect the product or packaging delivered.

4. Natural Farming & Products Claims

Green Agrow is committed to promoting Natural Farming and responsible sourcing.

Where applicable, information relating to Zero-Chemical Natural Farming, natural cultivation methods or sourcing practices will be presented based on the information and documentation available to us.

Customers should refer to the individual product page, packaging and applicable certifications or declarations for product-specific information.

The terms “natural” and “organic” should not be interpreted as identical for every product. Product-specific claims will depend on the relevant product, the sourcing process and applicable standards.

5. Product Prices

All product prices displayed on the website are subject to change without prior notice.

Prices may change because of:

• Supplier or sourcing costs
• Product availability
• Taxes
• Promotional offers
• Other business or market factors

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to any obvious pricing errors.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order may be subject to confirmation based on:

• Product availability
• Payment confirmation
• Delivery information
• Pricing accuracy
• Other operational considerations

Green Agrow reserves the right to cancel or decline an order where necessary.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.

7. Payment

Payments may be processed through the payment methods and payment service providers made available on our website.

You agree to provide accurate payment and billing information when placing an order.

Green Agrow does not knowingly store complete payment card details unless specifically permitted and required under applicable payment and security standards.

Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.

8. Shipping & Delivery

We aim to process and deliver orders within the estimated timeframe displayed on the website or communicated to the customer. See our Shipping & Delivery Policy.

Delivery times may vary depending on:

• Delivery location
• Product availability
• Courier or logistics partner
• Weather conditions
• Public holidays
• Unexpected operational delays

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing accurate delivery details.

Green Agrow cannot be held responsible for delays caused by incorrect or incomplete information provided by the customer.

9. Returns, Replacements & Refunds

Returns, replacements and refunds are subject to Green Agrow's applicable Return & Refund Policy.

Certain food, consumables or agricultural products may not be eligible for return due to their nature.

Customers should check the applicable return or refund conditions before placing an order.

If a product is damaged, incorrectly or otherwise affected, please contact us within the specified period with the relevant order details and supporting photographs or information where required.

10. Cancellation

Order cancellation may be possible only before the order has reached a certain stage of processing or dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

Where cancellation is accepted, any eligible refund will be processed according to the applicable refund policy and payment method.

11. Promotions & Offers

From time to time, Green Agrow may offer discounts, promotional codes, special offers or other campaigns.

Promotional offers may include:

• Have a specific validity period
• Apply only to selected products
• Have minimum order requirements
• Be subject to usage limits
• Not be combined with other offers

Green Agrow reserves the right to modify or withdraw promotional offers where necessary.

12. Intellectual Property

All contents available on the Green Agrow website, including but not limited to:

• Logos
• Brand names
• Product images
• Text
• Graphics
• Videos
• Website design
• Illustrations
• Icons
• Other visual and written material

is owned by or licensed to Green Agrow, unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our content without our prior written permission.

13. Third-party Services

Our website may use third-party services such as:

• Payment gateways
• Delivery and logistics providers
• Analytics services
• Marketing platforms
• Social media services
• Website and technology providers

Your use of such third-party services may also be subject to their respective terms and policies.

Green Agrow is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We aim to keep the Green Agrow website available and functioning properly.

However, temporary interruptions may occur because of:

• Maintenance
• Technical issues
• Server problems
• Security incidents
• Internet or network issues
• Third-party service interruptions

We do not guarantee that the website will always be available, uninterrupted or error-free.

15. Limitation of Liability

To the extent permitted by applicable law, Green Agrow will not be responsible for losses resulting from circumstances beyond our reasonable control, including technical failures, delivery delays, third-party service interruptions or other unforeseen events.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Customer Responsibility

Customers are responsible for:

• Providing accurate account and delivery information
• Review product information before purchase!
• Following applicable product usage and storage instructions
• Checking product-specific information and labels
• Keeping account credentials secure
• Use the website responsibly

For food, agricultural or other products where specific instructions apply, customers should follow the instructions provided on the product packaging or product page.

17. Privacy

Your use of the Green Agrow website is also subject to our Privacy Policy.

Our Privacy Policy explains how information may be collected, used and protected when you use our website or services.

18. Changes to These Terms

Green Agrow may update or modify these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

We encourage customers to review this page periodically.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the use of the Green Agrow website or services shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

20. Contact Us

If you have questions about these Terms & Conditions, our products, orders or services, please contact us.

• Email: enquiry@greenagroworganic.com
• Phone: (+91) 95661 88518
• Address: GJ Plaza, 358, Avvai Shanmugam Salai, Gopalapuram, Chennai-600086, Tamil Nadu, India